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Regulatory CRM · Secure Access

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Regulatory CRM

ZippCRM

Workspace

Operations

Compliance Ops

Views

Tools

Compliance Principles

Block stage movement when compliance evidence is incomplete.
Surface expiring documents before the regulator does.
Keep billing tied to verifiable milestones.

Portfolio Overview

Your live compliance portfolio — all active projects, deadlines, and billing milestones in one view.

Create a new lead

Lead name Assign to team Team manager (owner) Service type Client contact name Client contact email Referral source Regulator

Create a client

Linked lead Legal name Client portal contact Portal email WhatsApp number Relationship manager Entity type PAN CIN / LLPIN GSTIN

Launch a regulatory project

Client Workflow template Project name Linked lead Project manager Billing model

Billing breakdown

Select one or more billing types to capture amount, tax, and trigger details.

Total contract value (INR) Due date Internal summary

⏰ Urgent work

Next 72 Hours

💰 Revenue realization

WIP · Invoiced · Collected

⚠️ Renewals & expiries · Next 30 days

Document Time-Bombs

📋 Recent movement

Activity Timeline

🔒 Immutable audit trail

Recent Audited Actions

🛰 Compliance radar

Guidance Impact Snapshot

▦ Service desk

Standalone Service Work

Use only for non-project work — ad hoc accounting, GST, legal, or secretarial support.

⏱ Timesheets

Latest Consultant Effort

⚖ Maker-Checker Inbox

Pending Stage Transition Approvals

Stage advances that require checker sign-off before execution. Compliance Managers, Project Managers, and Admins can approve or reject.

All active projects

Regulatory Assignments

Select a project to inspect its stage gate.

▦ Service Desk

Accounting, advisory, legal, tax, secretarial — anything that is not tracked inside a live regulatory project. If the work belongs inside a project, use project tasks instead.

Create Service Item

Log a standalone client service item

Assignment number Client Linked lead Assigned team Service line Assignment title Regulator if applicable Contact person Contact number Email ID Assignment coordinator Team members Start date Target date Priority Status Dependency Remarks Performance

Desk Snapshot

Service delivery health

Owner workload

Service mix

All service items

Standalone service workboard

Select an assignment to edit ownership, dates, dependencies, and status.

◎ Leads & Clients

Qualify leads, run viability checks, then convert them into live client projects in one workflow.

Pipeline

Leads — Qualification & Viability

Select a lead to edit or convert it into a live client project.

⊟ Regulatory Library

When a regulator releases a circular, order, or notification — capture it, map what it affects, then submit a checklist change for review and publishing.

Step 1

Capture New Guidance

Record the regulator update with its source, reference number, dates, and business summary.

Step 2

Map Business Impact

Define which workflow, project, checklist, or team action is affected and assign an owner.

Step 3

Review & Publish

Submit a checklist-rule change for reviewer approval, then publish it live to all active workflows.

Who Uses This

Simple operating model

Admin

Adds the new guidance, creates impact actions, and publishes approved workflow changes.

Consultant

Explains what the update changes in the real client workflow and who should act on it.

Reviewer

Checks whether the proposed checklist change is correct before it goes live.

Result

New guidance becomes a controlled, auditable workflow change instead of a missed compliance email.

Step 1

Capture new guidance

Example: RBI circular requiring stronger source-of-funds evidence for NBFC filings.

Regulator Business area Guidance type Guidance title Reference number Issue date Effective date Official source URL Initial status Business summary Operational impact

Step 2

Map business impact

Define what this guidance affects and who now has to act.

Guidance record Affected workflow Affected live project What does this affect? Severity Action owner Target completion date Action status Required action

Step 3

Propose workflow change

Submit the checklist or rule update that should go through review before publishing.

Workflow to update Linked guidance Change version Proposal title What is changing and why Affected stage Type of change Checklist item name Mandatory or optional Expected document type Delivery notes Submission mode

Regulatory Library

Official guidance tracker

Impact Dashboard

Workflow and matter actions

Rule Versioning

Review and publish queue

Source Ingestion

Official regulator source registry

✦ AI Copilot

Ask ZippCRM about projects, clients, compliance updates, and operating pressure.

Powered by OpenAI, Claude, or Gemini — with live CRM data as context. Ask about blocked projects, document requests, SLA status, or draft regulatory documents.

AI Chat

Operational assistant

AI Settings

Provider configuration

AI Actions

Generate operational drafts

Draft Output

AI-generated draft

◉ Ops Center

Monitor the email outbox, review client-uploaded documents, check notifications, and manage SMTP and portal settings.

Email Outbox

Pending emails

Notification Center

Internal and client event feed

Upload Review Queue

Client documents awaiting internal review

⊕ System Administration

Admin Console

Users, teams, roles, workflows, email settings, and SSL — the full operational control surface.

Users 0

Backend staff

Active 0

Can sign in

Admins 0

Platform owners

Assigned 0

Users in teams

Roles 0

System + custom

Teams 0

Operational groups

Users

All backend users

Keep access, ownership, and operating permissions aligned with real business teams.

🔐 My MFA Settings

Two-Factor Authentication

Enrol your account with an authenticator app (Google Authenticator, Authy, Microsoft Authenticator, etc.).

TOTP enforcement is controlled by the Admin → Company Settings toggle. When enabled, enrolled users must provide a code on every login.

Inbound Email (IMAP)

Fetch forwarded emails

Configure a mailbox that ZippCRM polls for forwarded RBI/SEBI/MCA notices. All fetched emails land in Inbound Email Log. Use Gmail or any IMAP provider.

How to forward notices

Setup guide

Step 1 — Create a dedicated inbox
Create a Gmail/Outlook mailbox specifically for regulatory notices, e.g. rbi-notices@yourfirm.com.

Step 2 — Enable IMAP + App Password
In Gmail: Settings → See all settings → Forwarding and POP/IMAP → Enable IMAP. Then create an App Password (Security → 2-Step Verification → App Passwords).

Step 3 — Forward your notices
Set up forwarding rules on RBI, SEBI, MCA, IRDAI mailers to auto-forward to this mailbox. Or forward manually from your personal inbox.

Step 4 — Save IMAP settings here
Enter the mailbox credentials above. ZippCRM will poll every few minutes and log new emails into Inbound Email Log.

Step 5 — Link to projects
Go to Inbound Email Log → link each notice to the relevant project → it becomes a Liaison Log entry automatically.

Company & GST Identity

Billing & invoice settings

These details appear on every GST invoice generated by ZippCRM. Set your GSTIN and state code to determine whether CGST+SGST or IGST applies automatically.

Legal entity name Company GSTIN PAN Company state code Registered address Support / billing email Website

Invoice configuration

Invoice number prefix Payment due (days from invoice date)

Bank details (shown on invoices)

Bank name Account number IFSC code

Compliance workflow controls

Maker-Checker (4-eyes principle) TOTP / Two-Factor Authentication (MFA)

Current configuration

GST & invoice summary

Used by the invoice engine when generating GST-compliant invoices for clients.

GST logic

When a client's billing state matches your state code → CGST 9% + SGST 9%

When client state is different (or GSTIN not available) → IGST 18%

Client billing state is read from their GSTIN (first 2 digits) or the Billing State field on their client record.

Embedded Atlas

ZippCRM Workflow Atlas

Internal Reference

ZippCRM Technical Documentation

◫ Regulatory Deadline Calendar

Statutory filings, return due dates, project milestones, document expirations and pending approvals in one view.

Filter:

RBI SEBI IRDAI MCA Critical Filing Project / Doc

SUN

MON

TUE

WED

THU

FRI

SAT

Selected date

Click a day to see events

⏰ Compliance Horizon

Next 14 Days

Retainer & Payment Tracking

Client / Project	Amount	Cycle	Start	End	Status	Action

Regulatory Return Tracker

Return	Regulator	Frequency	Period	Due Date	Filed Date	Ack. No.	Status	Action

DPDP Compliance

Consent Register

Send the client a portal consent request. Consent is recorded only after the client verifies the emailed OTP in the portal.

Pending Consent Requests

Client	Data Principal	Purpose	Requested	OTP Expires	Status

Verified Consent Register

Data Principal	Purpose	Consent Date	Expiry	Status	Action

Data Subject Requests

Principal	Type	Raised On	Deadline	Status	Action

Breach Log

Title	Discovered	Severity	Description	Regulator Notified	Status	Action

Data Inventory

Category	Location	Purpose	Retention (days)	Legal Basis	Actions

DPDP Compliance Dashboard

Client Queries & Support

Subject	Client	Project	Priority	Status	Assigned To	Raised On	Action

eSign / DSC Requests

Document	Project	Provider	Signers	Status	Expires	Invitations	Actions

Workflow Automation

Rules fire automatically when events happen. Each rule checks conditions and runs an action.

Rule Name	Trigger	Action	Conditions	Enabled	Action

Recent Automation Runs

Rule	Trigger	Result	Note	Ran At

Maker-Checker Inbox

Type	Item	Requested By	Requested At	Status	Checker	Action

⚠ Regulatory Penalty & Risk Exposure

Penalty Exposure Register — Overdue & Breached Filings

Estimates based on RBI, SEBI, IRDAI, MCA, PFRDA & FEMA penalty schedules. Figures are indicative — confirm with the relevant regulator before reporting.

Exposure by regulator:

Return / Filing	Client	Regulator	Due Date	Days Late	Status	Min Exposure (₹)	Max Exposure (₹)	Mitigation	Action

Highest Risk Clients

Top 5 by penalty exposure

Penalty Clause Reference

Selected item

Click any row to see the penalty clause details.

◈ Business Intelligence

Analytics & Compliance Score Dashboard

Portfolio health, per-client compliance scores, team utilization and revenue intelligence — all in one screen.

Portfolio Health

Overall Compliance Score

Month-on-Month

Filing & Project Trend

At-Risk Clients

Score below 60 — needs attention

Top Performers

Score 90+ — consistently compliant

My Compliance Portal

Pending Actions

Upcoming Filings