ZippCRM

Create a new lead

Lead name Assign to team Team manager (owner) Service type Client contact name Client contact email Referral source Regulator

Create a client

Linked lead Legal name Client portal contact Portal email WhatsApp number Relationship manager Entity type PAN CIN / LLPIN GSTIN

Launch a regulatory project

Client Workflow template Project name Linked lead Project manager Billing model

Billing breakdown

Select one or more billing types to capture amount, tax, and trigger details.

Total contract value (INR) Due date Internal summary

◈ Portfolio Health

Compliance Score

📈 Filing Trend

Month-on-Month

⚠ At-Risk Clients

★ Top Performers

⚡ Urgent Work

Next 72 Hours

Onboarding Progress

Documentation

0

Filing

0

Liaison

0

License Issue

0

🛰 Compliance Radar

Guidance Impact Snapshot

All active projects

Regulatory Assignments

All service items

Standalone service workboard

Operations · Regulatory Library

⊟ Regulatory Library

Regulatory Library

Official guidance tracker

Impact Dashboard

Workflow and matter actions

Rule Versioning

Review and publish queue

Source Ingestion

Official regulator source registry

⊕ Add / Update Guidance Records

Step 1

Capture new guidance

Example: RBI circular requiring stronger source-of-funds evidence for NBFC filings.

Regulator Business area Guidance type Guidance title Reference number Issue date Effective date Official source URL Initial status Business summary Operational impact

Step 2

Map business impact

Define what this guidance affects and who now has to act.

Guidance record Affected workflow Affected live project What does this affect? Severity Action owner Target completion date Action status Required action

Step 3

Propose workflow change

Submit the checklist or rule update that should go through review before publishing.

Workflow to update Linked guidance Change version Proposal title What is changing and why Affected stage Type of change Checklist item name Mandatory or optional Expected document type Delivery notes Submission mode

Platform · AI Copilot

AI Copilot

AI Chat

Operational assistant

AI Settings

Provider configuration

AI Actions

Generate operational drafts

Draft Output

AI-generated draft

Platform · Command Center

Command Center

Upload Review Queue

Client documents awaiting internal review

Platform · Access & Identity

Access & Identity

Manage who can access ZippCRM, what they can do, and which team they belong to.

Users

All backend users

Keep access, ownership, and operating permissions aligned with real business teams.

My MFA Settings

Two-Factor Authentication

Enrol your account with an authenticator app (Google Authenticator, Authy, Microsoft Authenticator, etc.).

TOTP enforcement is controlled by the Admin → Company Settings toggle. When enabled, enrolled users must provide a code on every login.

Platform · Organisation Detail

Organisation Detail

GST identity, regulator portal credentials, effort charge rates, and automated report schedules.

Company & GST Identity

Billing & invoice settings

These details appear on every GST invoice generated by ZippCRM. Set your GSTIN and state code to determine whether CGST+SGST or IGST applies automatically.

Legal entity name Company GSTIN PAN Company state code Registered address Support / billing email Website

Invoice configuration

Invoice number prefix Payment due (days from invoice date)

Bank details (shown on invoices)

Bank name Account number IFSC code

Compliance workflow controls

Maker-Checker (4-eyes principle) TOTP / Two-Factor Authentication (MFA)

Current configuration

GST & invoice summary

Used by the invoice engine when generating GST-compliant invoices for clients.

GST logic

When a client's billing state matches your state code → CGST 9% + SGST 9%

When client state is different (or GSTIN not available) → IGST 18%

Client billing state is read from their GSTIN (first 2 digits) or the Billing State field on their client record.

Platform · Administration

Admin Console

Users 0

Backend staff

Active 0

Can sign in

Admins 0

Platform owners

Assigned 0

Users in teams

Roles 0

System + custom

Teams 0

Operational groups

Inbound Email (IMAP)

Fetch forwarded emails

Configure a mailbox that ZippCRM polls for forwarded RBI/SEBI/MCA notices. All fetched emails land in Inbound Email Log. Use Gmail or any IMAP provider.

How to forward notices

Setup guide

Step 1 — Create a dedicated inbox
Create a Gmail/Outlook mailbox specifically for regulatory notices, e.g. rbi-notices@yourfirm.com.

Step 2 — Enable IMAP + App Password
In Gmail: Settings → See all settings → Forwarding and POP/IMAP → Enable IMAP. Then create an App Password (Security → 2-Step Verification → App Passwords).

Step 3 — Forward your notices
Set up forwarding rules on RBI, SEBI, MCA, IRDAI mailers to auto-forward to this mailbox. Or forward manually from your personal inbox.

Step 4 — Save IMAP settings here
Enter the mailbox credentials above. ZippCRM will poll every few minutes and log new emails into Inbound Email Log.

Step 5 — Link to projects
Go to Inbound Email Log → link each notice to the relevant project → it becomes a Liaison Log entry automatically.

Reference Documents

Product Atlas

Tools · Documentation

Training Manual

All events

—

This month

Statutory

—

RBI / SEBI / IRDAI

Return filings

—

Due this month

Project dates

—

Milestones

Critical

—

Action required

Sun

Mon

Tue

Wed

Thu

Fri

Sat

Select a day

Click any day to see its events

Compliance horizon

Operations · Retainers

Retainer & Payment Tracking

Client / Project	Amount	Cycle	Start	End	Status	Action

Return Tracker

Return Filings

Return	Regulator	Frequency	Period	Due Date	Filed Date	Ack. No.	Status	Action

Governance · DPDP

DPDP Compliance

Consent Register

Send the client a portal consent request. Consent is recorded only after the client verifies the emailed OTP in the portal.

Pending Consent Requests

Client	Data Principal	Purpose	Requested	OTP Expires	Status

Verified Consent Register

Data Principal	Purpose	Consent Date	Expiry	Status	Action

Data Subject Requests

Principal	Type	Raised On	Deadline	Status	Action

Breach Log

Title	Discovered	Severity	Description	Regulator Notified	Status	Action

Data Inventory

Category	Location	Purpose	Retention (days)	Legal Basis	Actions

DPDP Compliance Dashboard

Execution · Queries

Client Queries & Support

Subject	Client	Project	Priority	Status	Assigned To	Raised On	Action

Execution · eSign

eSign / DSC Requests

Document	Project	Provider	Signers	Status	Expires	Invitations	Actions

Operations · Automation

Workflow Automation

Rules fire automatically when events happen. Each rule checks conditions and runs an action.

Rule Name	Trigger	Action	Conditions	Enabled	Action

Recent Automation Runs

Rule	Trigger	Result	Note	Ran At

Governance · Maker-Checker

Maker-Checker Approvals

Stage Transitions

Pending Stage Advances

Maker-Checker Inbox

Type	Item	Requested By	Requested At	Status	Checker	Action

Governance · Penalty Register

Penalty & Risk Exposure Register

Exposure by regulator:

Return / Filing	Client	Regulator	Due Date	Days Late	Status	Min Exposure (₹)	Max Exposure (₹)	Mitigation	Action

Highest Risk Clients

Top 5 by penalty exposure

Penalty Clause Reference

Selected item

Click any row to see the penalty clause details.

Platform · Analytics

◈ Analytics & Compliance Scores

⬇ MIS Export

My Compliance Portal

Pending Actions

Upcoming Filings

Tasks · Board View

Kanban Board

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Projects · Timeline

Gantt / Timeline View

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Security & Compliance

ISO 27001 · CERT-In Controls Tracker

Security Controls

Ref	Control	Framework	Domain	Status	Owner	Target Date	Actions

Communications

Inbound Email Log

Regulatory notices and client emails captured here automatically (via IMAP worker) or manually. Link any email to a project to create a liaison log entry.

Email Log

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Execution · BOM

BOM Tracker

Bill of Materials — service activities per order. Select a project to view or build its BOM.

Select a project above to view its BOM.

Execution · Time

Time Tracker

Start/stop timer per activity. All time is logged against the order and visible to clients.

Start Timer

Project

Activity (optional)

Today's Log

No entries yet today.

Client Portal · Time Summary

🕐 Consultant Time on Your Projects

Read-only summary of hours logged by our team across your active projects.

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Personal · Workspace

✋ My Assignments

Tasks assigned to you. Only accepted assignments can be started. Accepting sets status to WIP automatically.

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Execution · Document Requests

⊟ Smart Document Request Engine

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Views

Client Feedback

All feedback submitted by clients after service completion. Average ratings appear on associate profiles.

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Tools

Email Outbox

Monitor outbound email status, retry failed deliveries, and review sent history.

Business Hub · NBFC M&A

NBFC M&A

NBFC Takeovers, M&A Advisory, and structured transactions — full state-machine tracking with RBI/SEBI compliance gates.

NBFC M&A

Good afternoon

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—Critical

—This week

—Upcoming

What needs your attention

Compliance Score

Month-on-Month

Next 72 Hours

Guidance Impact Snapshot

WIP · Invoiced · Collected

Activity Timeline

Next 30 Days

Standalone Service Work

Pending Approvals

Proactive Intelligence

Create New Client

Regulatory Assignments

NBFC M&A

Create workflow-based project types

Configured swimlane templates

Service Catalog

Client Feedback

Standalone service workboard

Create Service Request

⊟ Regulatory Library

Official guidance tracker

Workflow and matter actions

Review and publish queue

Official regulator source registry

Capture new guidance

Map business impact

Propose workflow change

AI Copilot

Operational assistant

Provider configuration

Generate operational drafts

AI-generated draft

Command Center

Client documents awaiting internal review

Admin Console

SMTP and portal settings

Verify delivery

Fetch forwarded emails

Setup guide

Upload certificate chain

Current SSL status

Activate your ZippCRM plan

License status

iCal Calendar Feed

Invoice Exports

Integration Status

Client Feedback

Email Templates

Edit Template

Product Atlas

Training Manual

Retainer & Payment Tracking i

Payments for Invoice #

Return Tracker

Return Filings

DPDP Compliance i

Consent Register

Data Subject Requests

Breach Log

Data Inventory

DPDP Compliance Dashboard

Edit Inventory Item

Client Queries & Support i

Query Detail

eSign / DSC Requests i

Initiate eSign Request

Workflow Automation i

Recent Automation Runs

New Automation Rule

Maker-Checker Approvals

Pending Stage Advances

Maker-Checker Inbox i

Penalty & Risk Exposure Register

Top 5 by penalty exposure

Selected item

◈ Analytics & Compliance Scores

Ranked worst → best · Last 12 months

Hours logged — last 30 days

Where is team time going?

Retainer & Payment Tracking

DPDP Compliance

Client Queries & Support

eSign / DSC Requests

Workflow Automation

Maker-Checker Inbox